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Refund & Cancellation Policy

Last Updated: 17 September 2026

At Rose International, we aim to provide quality leather products and a smooth shopping experience.

Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible:

Phone: 9935704455
Email: vkroseinternational@gmail.com

Damaged or Defective Products

If you receive a product that is damaged or has a manufacturing defect, please contact us within 24 Hours of delivery.

Please provide:

  • Order number
  • Product details
  • Description of the issue
  • Clear photographs/videos of the product and packaging

Our team will review the request and determine the appropriate resolution.

Wrong Product

If you receive a product different from what you ordered, please contact us within 24 Hours of delivery.

Refund

Where a refund is approved, the refund will generally be processed to the original payment method, subject to the applicable payment provider's processing timelines.

Non-Returnable Products

Products that have been used, damaged after delivery, altered, washed, modified or returned without the required packaging may not qualify for return/refund.

Important

Actual refund eligibility may vary depending on the product and circumstances. Please contact our customer support team before sending any product back.

Email: vkroseinternational@gmail.com
Phone: 9935704455